What happens if my tickets don’t arrive on time?

If Vivid Seats doesn’t deliver your tickets before the event starts, they’ll usually just refund what you paid according to their terms of service. They recommend reaching out if you haven’t received your tickets at least 48 hours before the event starts.

How to tell if Vivid Seats tickets are fake?

Static barcodes, mismatched event details, and formatting errors can all be signs that you bought fake tickets. Verify that you purchased legitimate tickets by reaching out to the venue or Vivid Seats directly.

Does Vivid Seats refund fake tickets?

Yes, Vivid Seats has a 100% Buyer Guarantee, so you have a valid path toward a refund if you end up with fake tickets and you can prove you were denied entry. But you’ll need to follow their refund process and meet their eligibility criteria.

How do I get my tickets from Vivid Seats?

Vivid Seats delivers tickets using various methods, including physical tickets, digital tickets, and mobile e-tickets. You’ll get an email after placing your order that lists how the tickets will be delivered, along with the delivery date.

Is Vivid Seats the same as Ticketmaster?

No, Vivid Seats is not the same as Ticketmaster. Vivid Seats is a ticket resale platform that connects buyers with sellers. Ticketmaster is a primary ticketing platform that sells tickets directly from the venue or artist. Understanding this difference can help you avoid Vivid Seats and Ticketmaster scams.

Is Vivid Seats legit and safe to use?

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