Is it safe to call the customer support line in the email?

It depends. If it’s a legitimate email from a trustworthy company, the number will be the official support line. Since scam emails can be difficult to identify, the safest way to contact a company is by looking up the relevant phone number on their official website. If you accidentally call a scam number, any information you provide could lead to financial loss or identity theft.

What is Norton doing about scams using the Norton brand?

Norton is constantly working to block, shut down, and prevent scam emails. We also have resources to report scam emails and verify that an email is legit. But even with departments like the Scam Research Lab and Threat Labs, no one can stop every scam, as cybercriminals continuously develop new ways to avoid detection and defraud people.

Can I get a computer virus from a Norton scam email?

Yes, you could get a computer virus from a Norton scam email if you click links or interact with the email. Some spam emails using Norton, LifeLock, or NortonLifeLock names include fake links to cancel or renew antivirus or other security services. Those links take you to sites controlled by the cybercriminal and could lead to installing malware on your computer.

How to recognize and report Norton scam emails

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